Privacy Policy
HOW WE COLLECT, USE, DISCLOSE AND STORE YOUR PERSONAL INFORMATION AND HOW YOU CAN CONTACT US WITH ANY QUESTIONS
Bauen Abode Pty Ltd ABN 96 669 892 111 (Bauen Abode, we, our, us) is a professional carpentry business that provides a wide range of carpentry, renovation and restoration services (Services) to commercial and residential clients throughout Adelaide, South Australia.
Bauen Abode is committed to protecting the personal information of our clients and website users. While we are not currently bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act), we aim to manage your personal information in line with these principles wherever practicable.
By providing us with your personal information you agree to the terms of this Privacy Policy.
We may update this Privacy Policy from time to time. The latest version will always be available on our website. If we make any significant changes, we will post a notice on our website and may also notify you directly via your contact details.
If you have any questions or concerns about how we handle your personal information, please contact us via email at build@bauenabode.au
WHAT INFORMATION DO WE COLLECT AND WHY?
We collect personal information to help us deliver our Services and communicate with you. This may happen when you contact us, use our website, request a quote or send us an online enquiry.
We may collect information such as your name, address, phone number and email (referred to as personal information).
Our website is hosted on Squarespace, which uses cookies and similar technologies to help provide a reliable and secure browsing experience. These cookies may collect information such as your device type, browser, IP address and how you interact with our site.
Cookies may be used for basic site functionality, analytics and performance tracking (e.g. through Squarespace or Google Analytics), marketing or advertising purposes (only if applicable). By using our website, you consent to the use of cookies. You can manage or disable cookies through your browser settings, though this may affect how our website functions.
HOW DO WE USE YOUR INFORMATION?
We use your personal information to deliver and manage our Services and to communicate with you, including scheduling appointments and work, sending quotes and invoices, processing payments and enhancing our Services to improve overall client experience.
We only use your personal information for the purpose it was collected or for related purposes you would reasonably expect, such as requesting client testimonials or sending marketing materials, if you have agreed to receive them.
HOW IS YOUR INFORMATION SHARED AND STORED?
We may share your personal information with trusted third parties who assist us in delivering our Services, such as employees, contractors, suppliers, couriers, payment processors, marketing providers and IT or database managers.
We use trusted third-party service providers, including Xero (accounting) and Tradify (job management), to help manage your personal information for the purpose of providing quotes, invoices, processing payments and maintaining our client list. These providers store data primarily in Australia and in countries like New Zealand, the United States and Singapore and maintain best practice security measures and comply with the applicable privacy laws.
We may also disclose your personal information if required by law.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We take reasonable steps to protect your personal information from misuse, loss or unauthorised access by using secure electronic systems, working with trusted third parties and limiting who can access your personal information.
If a data breach occurs and there is a risk of serious harm, we will notify you and the relevant authorities as required by law.
We keep your personal information only as long as necessary for the purpose it was collected or as required by law.
HOW CAN YOU ACCESS OR UPDATE YOUR INFORMATION?
You can request access to the personal information we hold about you by contacting us in writing via email. We will ask you to confirm your identity and let you know within 10 business days.
If your details change or are incorrect, please let us know. We will update them as soon as we can, usually within 10 business days.
WHAT IF YOU HAVE A PRIVACY COMPLAINT?
If you believe we have mishandled your personal information, email us at build@bauenabode.au with the details. We will aim to respond promptly. We may ask you to confirm your identity before addressing your complaint.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at GPO Box 5218, Sydney NSW 2001, or visit the OAIC website for more information.
Effective Date: 14 June 2025
Last Updated: 14 June 2025
